Privacy policy

Kancheepuram SM Silks ("we", "our", "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

A. Personal Details

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

B. Payment Information

  • Payment transaction details

  • Payment method type

(Note: We do not store full credit/debit card numbers or sensitive banking credentials.)

C. Account Information

  • Login credentials (if you create an account)

  • Order history

  • Wishlist or saved items

D. Technical Information

  • IP address

  • Device and browser information

  • Cookies and browsing activity

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Send promotional offers (if you opt in)

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your personal information only when necessary with:

  • Payment processing providers

  • Shipping and logistics partners

  • Technology and IT service providers

  • Legal authorities when required by law

All third parties are obligated to protect your information and use it only for authorized purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Remember items in your cart

  • Analyze website traffic

  • Personalize content and recommendations

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.

We recommend keeping your account credentials confidential.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our policies

7. Your Rights

Under applicable Indian laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information (subject to legal requirements)

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at:

📧 business@kancheepuramsmsilks.net

8. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Kancheepuram SM Silks
📧 Email: business@kancheepuramsmsilks.net
📞 Phone: +91 93452 82034