Refund policy

At Kancheepuram SM Silks, every saree is carefully inspected before dispatch to ensure premium quality and authenticity. As our products are traditional silk sarees and delicate handcrafted items, we follow a strict return policy.

Returns Eligibility

We accept returns in the case of damaged or defective products.

To be eligible for a return:

  • The issue must be reported within 4 business days from the date of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and invoice must be intact.

  • Clear photos and an unboxing video showing the damage must be provided.

Requests made after 4 business days from delivery will not be accepted.

How to Request a Return

To initiate a return, please contact us at:

📧 business@kancheepuramsmsilks.net | +91 93452 82034

Include the following details:

  • Order number

  • Clear images of the damaged area

  • Unboxing video (if available)

  • Description of the issue

Once your request is reviewed and approved, we will provide instructions for return shipment.

Products sent back without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Color variation due to lighting or screen differences

  • Minor thread variations (common in handwoven silk)

  • Sale items

  • Gift cards

  • Customized or special order sarees

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order separately after receiving your refund (if applicable).

Refund Process

Once the returned item is received and inspected:

  • If approved, the refund will be processed to the original payment method.

  • Refunds are typically credited within 7–10 business days.

  • Bank processing times may vary.

If you do not receive your refund within 15 business days after approval, please contact us at:

📧 business@kancheepuramsmsilks.net | +91 93452 82034